Welcome to the ewo return registration form

  1. Open the form and fill it out completely.
  2. We will check your process.
  3. You will receive a return slip by mail.
  4. Enclose the return bill with the item and send the package to us.
  5. Your item will be inspected/repaired.
  6. You will receive a service report (cost estimate) or your repaired items.

In the case of a repair, a processing fee of 30 € will be charged. Excluded are justified warranty claims. In this lump sum smaller repair services are included and will be carried out without further inquiry. For repair costs above 30 € we will automatically submit a cost estimate.

For goods returns under 300 € invoice amount, you will be charged a flat rate of 30 € per item. For returns over 300 €, you will be charged a restocking fee of 10% of the net invoice amount per item.

  • Special items or customized items are excluded from return.
  • Opened packaging units are excluded from restocking and crediting.
  • Devices that have been modified/rebuilt by the customer are excluded from our repair service.

If information necessary for the processing of the return is not subsequently submitted, the goods will be returned carriage forward after four weeks.